Delivery
After receiving your order and a cleared payment, we will aim to pack and send your purchase within 2 business days from our factory in NSW. Orders over $50 in value will be sent with free tracking.
When you have been notified that your order has been sent please allow 3-5 working days for your item to be delivered in metro areas, or 4-7 working days in regional areas.
Please be aware that during holiday periods there can be delays with the postal service due to higher demand. Delays have also been experienced in extreme weather conditions.
Pre-Order
Pre-Order items will have an estimated ship date, please note that this ship date is accurate to the best of our knowledge and may change. Your order will be processed and sent within 1 business day of the goods arriving at our factory. When you have been notified that your order has been sent please allow 3-5 working days for your item to be delivered in metro areas, or 4-7 working days in regional areas.
Missed Delivery
If you were not at your address when delivery was attempted, your order may be taken to a local depot or post office. A card will be left at the delivery address with all relevant details. Re-deliveries cannot be made where delivery has been attempted.
New Zealand Postage
After receiving your order and a cleared payment, we will aim to pack and send your purchase within 2 business days from our factory in NSW.
When you have been notified that your order has been sent please allow 4-10 working days for your item to be delivered.
Delivery Cost
All delivery costs are calculated using Australia Post’s shipping calculator. This cost is based on the larger of the cubic or dead weights and the destination.
Damaged Goods
Please notify us immediately if you receive goods that are DoA or damaged in transit. We will attempt to repair or replace your product in a reasonable time frame. If your product is presented for repair, it may be replaced by refurbished goods of the same type rather than being repaired.
Under Australian Consumer Law you are entitled to a replacement or refund for a major failure of the goods or if the goods fail to be of acceptable quality.
